Data Deletion Instructions

1. If you are a shop owner (Seller)

You have three options, from lightest to most complete:

• Disconnect a channel: in Reploo go to Channels and disconnect Messenger or Instagram. This stops Reploo from receiving or sending messages for that Page/account and removes its stored access token.
• Remove Reploo from Facebook: in Facebook go to Settings & privacy > Settings > Business integrations (or Apps and Websites), find Reploo and choose Remove. This revokes our access to your Page.
• Delete your shop and all its data: email support@reploo.app from the email address you use to sign in, with the subject "Delete my shop", and tell us the shop name. We will confirm and delete it.

2. What is deleted

When a shop is deleted, we permanently remove:

• All conversations, messages, images and voice messages.
• Customer records collected in the shop: names, profile pictures, platform IDs, phone numbers and addresses.
• Orders, products, product images and delivery information.
• Stored credentials: Meta access tokens and courier API keys.
• The team members' login accounts of that shop.

3. If you are a customer who messaged a shop

The shop you messaged controls your conversation records and uses Reploo to manage them. To have your data removed, you can ask the shop directly, or email support@reploo.app with the Facebook or Instagram name you used and the name of the shop you contacted. We will help remove your messages and details from that shop's records.

4. How long it takes

We aim to complete deletion requests within 30 days, and usually much sooner. We may ask you to confirm your identity before deleting data, to protect you from fraudulent requests. Some information may be kept longer only where the law requires it.

5. Contact

Send deletion requests and questions to support@reploo.app.