Terms of Service

1. The service

Reploo lets a seller connect their Facebook Page and Instagram account, view customer messages in one inbox, reply manually or with AI, create orders, and send confirmed orders to a courier company the seller has connected.

2. Your account

You must be an adult and provide accurate information. You are responsible for your account, your team members' actions, and keeping your password and connected credentials safe. Tell us promptly if you suspect unauthorized access.

3. Free trial, plans and payment

New shops may receive a free trial. After the trial, a paid plan is needed to keep using the service. Plan features, limits and prices are shown on our pricing section and may change with notice. Payments are currently made by manual mobile-wallet transfer and confirmed by us. Unless we say otherwise in writing, payments are non-refundable once a plan period has started.

If a trial ends or an account is suspended or cancelled, access to the dashboard and AI replies may be paused. Your data is kept for a reasonable time, and you can contact us to restore access or request deletion.

4. Your responsibilities

You agree that you will:

• Use the service only for lawful business, and follow the rules of Meta (Facebook and Instagram), including its Platform Terms, Messaging policies and the 24-hour messaging window.
• Not send spam, misleading, abusive or illegal content, and not sell prohibited goods.
• Have the right to the Pages and accounts you connect, and to handle your customers' information in line with applicable law and our Privacy Policy.
• Review orders before confirming them. AI-created orders stay pending until you confirm them.
• Not attempt to break, overload, reverse engineer or misuse the service.

5. AI-generated replies

Replies suggested or sent by AI are generated automatically and may sometimes be wrong or incomplete. You remain responsible for what is sent to your customers, including prices, availability and promises. You can turn AI off for any conversation or channel at any time.

6. Third-party services

The service depends on third parties such as Meta, Google, courier companies and payment wallets. We do not control them and are not responsible for their outages, policy changes or actions. Courier bookings are made with your own courier account and are governed by your agreement with that courier.

7. Suspension and termination

You can stop using the service or ask us to delete your shop at any time. We may suspend or end accounts that break these terms, create risk or harm for others, or are unpaid.

8. Our content and your data

The Reploo software, name and design belong to us. Your business data and your customers' messages remain yours; you give us permission to process them only to provide the service, as described in the Privacy Policy.

9. Disclaimer and limit of liability

The service is provided "as is" without promises of uninterrupted or error-free operation. To the extent allowed by law, we are not liable for indirect or consequential losses, lost profits or lost sales, and our total liability for any claim is limited to the amount you paid us in the three months before the claim.

10. Changes and governing law

We may update these terms; we will change the date above and notify you of important changes. Continued use means you accept the updated terms. These terms are governed by the laws of Bangladesh.

11. Contact

Questions: support@reploo.app